Right of Withdrawal Policy
At SAFELYS ®, we are committed to ensuring your satisfaction with our products. We understand that there may be occasions when you need to return an item, and we have established a clear and customer-friendly return policy. Please carefully review the details below:
Return Period: We provide a generous 90-day return policy, allowing you ample time to make a return request following the receipt of your item.
Eligibility for Returns: To be eligible for a return, the item must be in the same condition as when you received it. You will also need to provide a receipt or proof of purchase.
Initiating a Return: To initiate a return, please contact us via email at support@safelys.com.
Instructions for Returns: If your return request is accepted, we will promptly provide you with detailed instructions on how and where to send your package. Please note that goods sent back to us without a prior return request will not be accepted.
Questions about Returns: If you have any questions or concerns about our return policy, please don't hesitate to contact us at support@safelys.com.
Damaged or Incorrect Items: We kindly request that you inspect your order immediately upon receipt. If you discover that the item is defective, damaged, or incorrect, please contact us without delay. We will work swiftly to evaluate the issue and provide a suitable solution.
Product Exchange: If you wish to exchange an item, the quickest and most reliable method is to return the item you currently possess. Once your return is approved, you can then make a separate purchase for the new product.
14 Days Cooling-Off Period: , you have the right to return your order within 14 days, for any reason, and without justification. It's important to ensure that the item is in the same condition as you received it, complete with labels and in the original packaging. A receipt or proof of purchase will be required.
Refunds: Prior to initiating a return, please contact us at support@safelys.com. We will notify you as soon as we have received and inspected your return and inform you of the approval status of your refund. If approved, your refund will be automatically processed back to your original payment method within 10 working days. Please be aware that it may take some additional time for your bank or credit card company to process the refund on their end.
If it has been more than 15 working days since your return was approved and you haven't received your refund, please don't hesitate to contact us at support@safelys.com.
At SAFELYS ®, your satisfaction is our priority, and we are here to assist you with any questions or concerns you may have regarding our return policy. We appreciate your trust in our products and service.